Maybe your question has already been answered:
Yes. All products in our shop are 100% nicotine- and tobacco-free.
They contain only plant fibers, flavorings and active ingredients such as caffeine and vitamins.
Delivery usually takes 3-6 business days. During peak periods it can occasionally take a little longer.
From an order value of Free shipping from €69, we ship for free. You can see the exact shipping costs for your country in the cart and in our shipping policy.
Yes. Once shipped, you'll receive a tracking number by email so you can track your parcel online at any time.
Yes, as long as your order hasn't shipped yet. Please email us as soon as possible with your order number at hello@energypouches.de.
Yes. You have a statutory 14-day right of withdrawal and can return your order without giving a reason. All details: Cancellation policy & withdrawal form.
Got a question, need help or want to give us feedback? Praise, criticism or suggestions... we're happy to hear from you.
This form is the fastest way to reach our support team. For questions about orders, please include your order number – it speeds things up.
We usually get back to you within 24 hours. Depending on your request, it may occasionally take a little longer.
Your data will be treated confidentially and used only to process and reply to your request.
TIEL Peach & Mango
