Frequently asked questions

Everything you need to know about energy pouches, shipping and returns: answered quickly and clearly.

Product & use

What are energy pouches?

Energy pouches are small, discreet pouches containing caffeinated active ingredients, flavorings and other active ingredients.

You place them between your upper lip and gum, where they release energy within a few minutes – without nicotine, tobacco or sugar.

How do energy pouches work?

1. Take a pouch out of the can.
2. Slide the pouch under your upper lip.
3. After about 5–10 minutes, most of the active ingredient has been released.
4. The pouch can stay in for 30–60 minutes, releasing flavor, caffeine and other ingredients.
5. Then simply dispose of the pouch in the general waste.

What's the difference compared to energy drinks or coffee?

Energy pouches deliver caffeine and flavor without liquid, sugar or extra calories.

Unlike drinks, they're discreet and precisely dosed – ideal on the go, at uni, at work or during sport.

Are energy pouches nicotine- and tobacco-free?

Yes. All products in our shop are 100% nicotine- and tobacco-free.

They contain only plant fibers, flavorings and active ingredients such as caffeine and vitamins.

How safe are energy pouches?

Many people wonder whether energy pouches are harmful. In short: with normal use, they're no cause for concern for healthy adults.

✓ No nicotine, no tobacco. So none of what makes classic snus problematic.
✓ Caffeine just like in coffee or energy drinks: The European Food Safety Authority (EFSA) considers up to 400 mg of caffeine per day and 200 mg at once safe for healthy adults.¹ The exact amount per pouch is listed on every product page.
✓ No sugar, no drinking, no carbonation: Many flavors are sugar-free, unlike most energy drinks.
✓ Plus vitamins: Many flavors contain B vitamins. Vitamin B12, for example, contributes to normal energy-yielding metabolism.²

As with coffee: if you're very sensitive to caffeine, you may occasionally notice restlessness or trouble falling asleep. In that case, simply choose a flavor with less caffeine.

Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. Keep out of reach of children. Not suitable for children or pregnant and breastfeeding women. Do not exceed the recommended daily dose.

¹ EFSA, Scientific Opinion on the safety of caffeine (2015). ² Applies to flavors containing a significant amount of vitamin B12, see product page.

What's the difference between energy pouches and snus?

Many people think energy pouches are harmful because they look like snus. Classic snus and nicotine pouches contain nicotine and often tobacco. Nicotine is addictive, and tobacco is linked to well-known health risks – including for the gums and oral mucosa.

Energy pouches contain neither tobacco nor nicotine. The risks known from snus stem mainly from exactly these two substances. The active ingredient in energy pouches is caffeine – the same substance as in coffee or tea – often complemented by vitamins.

Similar format, completely different content.

Are energy pouches bad for your gums and teeth?

What makes snus problematic for your mouth isn't in energy pouches. Energy pouches contain no tobacco and no nicotine, and many flavors are sugar-free. Sugar is considered one of the main causes of tooth decay.

The pouch itself is made of plant fibers, similar to a tea bag. Most users don't notice anything in everyday use.

In rare cases, very sensitive gums may become slightly irritated if the pouch always sits in the same spot. Our tip: switch sides now and then and don't keep the pouch in for longer than 60 minutes. If something does feel irritated, just take a short break.

Are energy pouches addictive?

Energy pouches contain no nicotine – the substance that makes snus and cigarettes so highly addictive.

Caffeine is a stimulant like coffee: if you take a lot every day, you get used to it, and stopping suddenly can cause temporary effects such as headaches. In moderate amounts, this doesn't matter for most people.

Which vitamins are included and what do they do?

Depending on the flavor, energy pouches contain vitamins such as B2, B3, B5, B6, B12, C, A, D and E as well as L-theanine. Which substances are included and in what amounts is listed on every product page.

What the vitamins do according to EU-authorized claims:
• Vitamins B2, B3, B5, B6 and B12 contribute to normal energy-yielding metabolism and to the reduction of tiredness and fatigue.
• Vitamin B5 contributes to normal mental performance.
• Vitamins B6 and B12 contribute to normal psychological function.
• Vitamin C contributes to the normal function of the immune system.
• Vitamin D contributes to the normal function of the immune system.
• Vitamin A contributes to the maintenance of normal vision.
• Vitamin E contributes to the protection of cells from oxidative stress.

These claims apply only to flavors containing a significant amount of the respective vitamin (at least 15% of the reference intake per serving). L-theanine is an amino acid found in tea; there is no authorized health claim for it.

How much caffeine is in a pouch?

The caffeine content varies by brand and flavor, typically ranging from 0–200 mg caffeine per pouch. The exact amount is listed on every product page.

For comparison (approx. per serving):
Coffee: 80–90 mg
Espresso: approx. 80 mg
Black tea: approx. 55 mg
Green tea: approx. 38 mg
Cola (355 ml): approx. 37 mg
Energy drink (250 ml): approx. 80 mg

How many pouches can I use per day?

For healthy adults, the European Food Safety Authority (EFSA) states: up to 400 mg of caffeine per day and up to 200 mg at once. To stay within this, add up the caffeine from pouches and other drinks such as coffee. The amount per pouch is listed on every product page.

Also stick to the recommended daily dose stated on each can.

Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. Keep out of reach of children. Not suitable for children or pregnant and breastfeeding women. Do not exceed the recommended daily dose.

Who are energy pouches suitable for?

For anyone who needs a quick energy kick, is looking for an alternative to coffee or energy drinks, prefers discreet use on the go or wants to become or stay tobacco- and nicotine-free.

Can energy pouches have side effects?

As with all caffeinated products, excessive consumption can cause restlessness, sleep problems or a racing heart in sensitive people.

Stick to the recommended amount and pay attention to your personal caffeine tolerance.

Are energy pouches suitable for children or pregnant women?

No. Caffeinated products are not recommended for children, pregnant women or people sensitive to caffeine. Always keep energy pouches out of reach of children.

Do energy pouches contain sugar or sweeteners?

Many energy pouches are sugar-free and use sweeteners or natural flavorings instead. You'll find the exact ingredients on each product page.

Where can you use energy pouches?

For example at work, while studying, gaming, travelling, during sport or generally on the go: anywhere you want to be more focused or alert.

What happens if I swallow a pouch?

If you accidentally swallow a pouch, it's usually harmless. Like other solid material, it passes through the digestive tract. Still, you shouldn't swallow pouches on purpose.

What is a pouch made of?

The pouch material is usually made of plant fibers, similar to tea bags. It contains neither tobacco nor nicotine and is biodegradable.

How should I store energy pouches?

Store energy pouches in a cool, dry place out of reach of children. Direct sunlight or moisture can affect quality.

Where are the pouches made?

Many brands rely on production sites in Europe with high quality standards, including Switzerland, Sweden, Denmark and Estonia.

Shipping & delivery

How long does shipping take?

Delivery usually takes 3-6 business days. During peak periods it can occasionally take a little longer.

How quickly is my order processed?

Orders are usually processed and shipped on the same or next business day.

Which carriers do you use?

In most cases we ship with DHL.

How much does shipping cost?

From an order value of Free shipping from €69, we ship for free. You can see the exact shipping costs for your country in the cart and in our shipping policy.

Can I track my order?

Yes. Once shipped, you'll receive a tracking number by email so you can track your parcel online at any time.

What happens if I'm not home when it's delivered?

The courier usually leaves a delivery notice. Your parcel can then be collected, for example, from a parcel locker, post office or a neighbor.

I entered the wrong address. Can I still change it?

Yes, as long as your order hasn't shipped yet. Please email us as soon as possible with your order number at hello@energypouches.de.

Why is my delivery incomplete?

With larger orders, items may be shipped from different warehouses. In that case you'll receive several tracking numbers.

My parcel arrived damaged. What should I do?

Please check the parcel as soon as you receive it and photograph any damaged packaging. Then report the damage with your order number to hello@energypouches.de.

My parcel got lost. What now?

If your tracking hasn't updated for a long time, or it shows as delivered although you didn't receive it, email us with your order number at hello@energypouches.de. We'll open an investigation.

Returns & withdrawal

Do I have a right of withdrawal?

Yes. You have a statutory 14-day right of withdrawal and can return your order without giving a reason. All details: Cancellation policy & withdrawal form.

How do returns work?

1. Notify us of your withdrawal via the form (Cancellation policy & withdrawal form) or by email to hello@energypouches.de.
2. Send the goods back to us securely packed.
3. Once received and checked, we'll refund the purchase price.

Who pays for return shipping?

Unless the goods are defective, damaged or incorrectly delivered, you bear the direct costs of the return. More details are in our return and refund policy.

International shipping

Do you ship abroad?

Yes. Delivery times and shipping costs vary by country. Select your delivery country at the top right to see the right values in the shop. All details: Shipping policy.

Are there extra fees for international shipping?

Depending on the destination country, customs or import fees may apply. These aren't included in the purchase price and are not covered by us.

Contact & help

Didn't find your question?

Just write to us. Whether it's about your order, our products or feedback: we'll get back to you as soon as possible.

This form is the fastest way to reach our support team. For questions about orders, please include your order number – it speeds things up.

We usually get back to you within 24 hours. Depending on your request, it may occasionally take a little longer.

Your data will be treated confidentially and used only to process and reply to your request.

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